Guests with any disability, including those primarily confined to wheelchairs or scooters, are medically oxygen dependent, are hearing impaired or use service animals, must notify Crystal Cruises at the time of booking as they may be required to submit forms for Release and Indemnity directly to Onboard Guest Services prior to sailing.
Guests must bring their own wheelchair, electrically powered wheelchair or electric scooter that does not exceed 22" wide.
Release and Indemnity forms are required and must be submitted to Onboard Guest Services at least two (2) weeks prior to sailing.
Please note: Crystal Cruises reserves the right to limit the number of electric scooters on board. Crystal Symphony and Crystal Serenity were designed to be accessible for the physically challenged, with ramp access to most decks and public areas.
Ships’ elevators can accommodate most wheelchairs, power wheelchairs or motorized scooters that do not exceed 22" wide, allowing access to all public decks. It is strongly recommended that the guest be accompanied by a traveling companion for better access to all areas on and around both Crystal ships, as well as ashore.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and wheelchair-accessible closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Staterooms and suites designated for guests with disabilities are subject to availability and must be reserved prior to boarding the ship.
As some ports of call are anchorage ports and others may be challenging, physical conditions may preclude guests requiring wheelchairs or scooters from going ashore. This decision is made at the discretion of the ship’s Captain or doctor, and is binding. The onboard Shore Excursions staff are able to assist with recommendations on which Crystal Adventures tours, if any, are best suited for physically challenged guests. Additional conditions may apply and should be discussed in detail with Onboard Guest Services at time of booking.
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